Terms of Service

Welcome to Let’s Patch Up. By accessing or purchasing from our website, you agree to the following terms and conditions.

1. About Our Products

Let’s Patch Up sells iron-on patches and related products through our online store.

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate. However, slight differences in colour or appearance may occur depending on your device or screen settings.

2. Orders

When you place an order, you agree to provide accurate and complete information, including your name, shipping address, phone number and email address.

An order is considered confirmed after successful payment or confirmation of the applicable payment method.

We reserve the right to cancel an order in situations such as incorrect pricing, stock issues, suspected fraudulent activity, or circumstances beyond our reasonable control.

If an order is cancelled by us after payment has been received, the applicable amount paid will be refunded.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR).

Prices, offers and discounts may change without prior notice. The applicable price at the time of purchase will generally apply to your order.

You agree to provide valid payment information when placing an order.

5. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

For more information, please refer to our Return and Refund Policy.

6. Returns and Replacements

We generally do not accept returns for change of mind or personal preference.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us with the relevant order details and supporting photographs/videos.

Where applicable, we will arrange a replacement or other remedy in accordance with our Return and Refund Policy and applicable consumer law.

7. Shipping and Delivery

We ship orders to the locations and through the shipping services available at checkout.

Estimated delivery times are provided for guidance and may vary due to courier delays, weather, operational issues, public holidays or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delays caused by the carrier may be outside our direct control.

8. Customer Responsibilities

Customers are responsible for providing accurate delivery information.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Customers should also ensure that the product is applied and cared for according to the instructions provided.

9. Intellectual Property

All original artwork, designs, photographs, graphics, logos, text and other content displayed on the Let’s Patch Up website are owned by or licensed to Let’s Patch Up unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell or commercially use our content without prior written permission.

10. User-Submitted Content

If you submit artwork, images, logos or other content to us for a custom order, you confirm that you have the necessary rights or permission to use and reproduce that content.

You remain responsible for ensuring that submitted content does not infringe the intellectual property, privacy or other rights of any third party.

11. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with website functionality, introduce malicious software, or use the website for unlawful purposes.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services or applicable requirements.

The updated version will be posted on this website.

13. Contact

If you have any questions about these Terms of Service, please contact us through our Contact Us page.

Let’s Patch Up ❤️

Turning old into gold.