Return and Refund Policy

At Let’s Patch Up, we take care to check every order before shipping it. Since our products are made and packed specifically for your order, we generally do not accept returns for change of mind or personal preference.

No Returns for Change of Mind

We do not accept returns or exchanges if you simply change your mind, order the wrong product, select the wrong size, or no longer want the product after placing the order.

Please carefully check your product, size and order details before completing your purchase.

Damaged Products

If your order arrives damaged or the product is damaged during transit, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photographs of the damaged product

• Photographs of the packaging

• An unboxing video, if available

After verification, we will arrange a replacement for the damaged product.

Incorrect or Defective Products

If you receive a product that is incorrect, defective, or materially different from what was ordered, please contact us with your order number and clear photographs/videos.

We will review the issue and, where applicable, arrange a replacement or other remedy in accordance with applicable consumer law.

Order Cancellation

Orders can be cancelled only before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

If you need to cancel your order, contact us as soon as possible with your order number.

Custom and Bulk Orders

Custom and bulk orders may be subject to specific terms agreed upon before production begins.

Once production has started, cancellation may not be possible.

Contact Us

For any return, replacement or cancellation-related query, please contact us with your order number and relevant details.

We will review your request and get back to you as soon as possible.

Let’s Patch Up ❤️